Frequently Asked Questions (FAQ)


Discover answers to general inquiries about FreddyMatch, including platform information, and troubleshooting.

FreddyMatch is a web-based platform that streamlines volunteering by facilitating the matching process between organisations and volunteers. Our platform utilises the 'FreddyMatch' algorithm to connect individuals to the perfect opportunities based on their specific interests, skill sets, location, and availability.

For additional information about us, please visit our about page.

FreddyMatch employs its matching algorithm to present volunteers with a curated selection of opportunities that align with there specified skill set, interests, availability and location.

FreddyMatch also functions as a platform that enables organisations to advertise their available opportunities to our diverse network of volunteers.

FreddyMatch offers compelling reasons for both organisations and volunteers to choose our platform.

As an organisation, FreddyMatch is a time-saving solution that helps you find the volunteers you require. Our platform attracts a diverse group of volunteers with a wide range of skill sets, from fundraising experts to marine scientists. Our network provides access to enthusiastic volunteers with incredible skills who are ready to contribute.

As a volunteer, FreddyMatch provides you with plenty of opportunities to engage with. Whether you want to share your talents, acquire new skills, explore a different career path, or make a positive impact in your community, we offer a diverse array of opportunities for you to choose from.

FreddyMatch is completely free for volunteers and will remain so.

For organisations, pricing starts at $25 per month with no minimum commitment. With this subscription, you gain access to all the necessary features for recruiting and managing volunteers.

Please note that a free tier is available with certain limitations.

Certainly! You can make a donation to the Freddy Bear Foundation through PayPal. To donate, simply click on the donate button located at the bottom of the page. Thank you for your generosity!

You can reset your password by clicking on the Forgot password? option located on the log in page.

If you are encountering problems logging into your account, please follow these troubleshooting steps:

  • Ensure that the spelling of your email is correct.
  • Confirm that you are using the correct combination of EMAIL and PASSWORD.
  • Check that the 'CAPS LOCK' key on your keyboard or device is not enabled.
  • If you have completed the above steps and are still unable to log in, you can reset your password by clicking on the Forgot password? option located on the log in page.
  • If you are unable to reset your password, please contact us by phone at 1300 737 090 or email at for further assistance.

If you require assistance with using FreddyMatch, we recommend reading through our Frequently Asked Questions (FAQ) section. If you are unable to find a solution to your problem or concern in the FAQ, please feel free to contact us via phone at 1300 737 090 or email us at


Find information relevant to volunteers, such as signing up, platform usage, and account management.

To sign up as a volunteer, simply click on the Sign up button and follow the prompts. You will be asked to provide some basic information about yourself. Once your account is verified by our team, you will be able to log in and embark on your volunteering journey.

FreddyMatch offers a variety of volunteering opportunities, including but not limited to: community service, aged care, tutoring, fundraising, science and technology. You can explore our complete category list in the filter section on the search page.

Yes, absolutely! You have the flexibility to update your profile and adjust your preferences or availability at any time.

Finding volunteering opportunities on FreddyMatch is a straightforward process. Here's a step-by-step guide:

  • Log in to your account or sign up if you don't have one already.
  • On the homepage, you can enter optional keywords in the search box, then click on the Explore button.
  • Browse through the available opportunities or use the filter section on the left side (or tap '+' on the top right if you're on a smartphone/tablet) to refine your search.
  • If you find an opportunity that interests you, click on the listing to review the details and ensure it aligns with your desired role.
  • At the bottom of the opportunity page, click on 'APPLY NOW' to submit your application form.
  • The organisation offering the opportunity will review your application and contact you with their decision.
  • If needed, you can edit or withdraw your application at any time.

Once you submit an application, the organisation will receive it and proceed with the review process. They will be in contact with you about their decision. In some cases, organisations may require an interview to further assess your skills and get to know you better.

Please note that many of our organisations are nonprofit organisations run by volunteers, so it may take some time to review applications.

We kindly ask for your patience during this process. If you have not heard back from the organisation within 7 days of applying, we recommend reaching out to them directly. You can find their contact details on their profile page or in the application form.

It is recommended to choose your top two or three opportunities to express your interest. By doing so, you can avoid overwhelming organisations and prioritise your selections. It's best to wait and hear back from them before expressing interest in additional opportunities.

In Australia, there is no lower age limit for volunteering. However, it's important to note that each organisation may have its own specific age requirements. We recommend referring to the opportunity listing or contacting the organisation directly if the age requirement is not specified. They will provide you with the necessary information regarding age eligibility for volunteering with their organisation.

Yes, we have organisations who offer corporate volunteering opportunities. There are numerous local causes that require assistance, and we can match them to the skills of your company.

For more information, please contact us by phone at 1300 737 090 or email at

Yes, if you are representing a school that is interested in joining our school pilot program (FreddyMatch World Ready) you can express your interest via email at or through our enquiry form

Our platform also lists a variety of Self Directed Volunteering Opportunities to support students engage as volunteers in their own way, at their own pace.

Absolutely! To include a review of your volunteering experience, follow these steps:

  • Navigate to your roles list on FreddyMatch.
  • Click on the specific role for which you would like to add a review.
  • Find the 'Volunteer Review' section and add your review there.


Explore questions specific to organisations, including account registration, advertising opportunities, and subscription options.

To sign up as an organisation, simply click on the Sign up and follow the prompts. You will need to provide information about the organisation.

Alternatively, you can submit an enquiry form, and we will promptly get in touch with you to learn more about how we can assist you.

By using FreddyMatch, you gain access to valuable features designed to enhance your volunteer recruitment and management process. These include:

  • Opportunity Advertisement: FreddyMatch provides a platform where you can effortlessly advertise your available volunteer opportunities, reaching a wide audience of potential volunteers.
  • Streamlined Interface: Our platform offers a simple yet effective interface, making it easy for you to manage volunteer applications and track volunteer engagement efficiently.
  • Network of Volunteers: You will have access to a pool of talented individuals ready to contribute their expertise and support various causes.

The number of listings you can advertise depends on your subscription tier:

  • Free: Organisations can only advertise one opportunity.
  • Unlimited: Organisations can advertise as many opportunities as they like.

We offer three subscription options for organisations:

  • Free ($0): This option allows organisations to advertise one opportunity.
  • Monthly Unlimited ($25 per month): This option allows organisations to advertise an unlimited number of opportunities. It offers the flexibility to cancel anytime.
  • Annual Unlimited ($150 per year): This option provides organisations with the ability to advertise an unlimited number of opportunities for a full year at a discounted price.

No, only one email address can be linked to an organisation account.

You can advertise any opportunities that meet the definition of volunteering and adhere to good practices. The definition of volunteering and good practices are outlined by Volunteering Australia.

For more information and guidelines, we recommend visiting their website.

FreddyMatch Manager

Explore questions specific to FreddyMatch Manager, including features, and pricing.

FreddyMatch Manager is specifically designed for organisations with more complex requirements, such as managing multiple services, locations, or organisations. It caters to organisations including larger Volunteer Involving Organisations, Volunteering Resource Centres, Community and Neighborhood Centres, Councils, Schools and Universities.

FreddyMatch Manager provides additional features, including support for managing a database of existing volunteers, creating and managing opportunities on behalf of multiple organisations or services, as well as robust reporting and analytics capabilities.

With FreddyMatch Manager, organisations can efficiently handle diverse operational requirements and optimise their volunteer management processes.

FreddyMatch Manager includes several additional features including:

  • Customised homepage: A central location for volunteers to learn about your organisation and available volunteering opportunities.
  • Metrics and reporting dashboard: Provides a comprehensive overview of your organisation's operations.
  • Application management tools: Streamlines the processing of volunteer applications, reducing average processing time.

FreddyMatch Manager starts at $250 per month with a minimum term of 12 months. Our pricing is tiered to align with your organisation's needs. The entry-level tier offers core FreddyMatch Manager functionality, supporting up to 10 organisations and up to 100 volunteers.

Contact us at 1300 737 090 or email at to schedule a demo or discuss tailored pricing details for your organisation.